The sale of products through this website is managed by DELLOVO.IT, LLC with its registered office in 92 Via Emanuele Gianturco - 80146 NAPLES (NA) and VAT ID 10789481214
Any personal information or data you provide will be processed in accordance with this policy. By using this website, you consent to the processing of such information and personal data and represent that all personal information and/or data provided to us is accurate and truthful.
By using this website and/or placing orders through it, you agree to:
(i) use the website solely to make legally valid inquiries or orders;
(ii) not place false or fraudulent orders. If we have reasonable grounds to believe that such an order has been placed, we are authorized to cancel it and notify the relevant authorities;
(iii) provide us with your email address, mailing address, and/or other contact information truthfully and accurately. Likewise, you consent to our use of this information to contact you (if necessary, please review the Privacy Policy).
If you do not provide us with all the information we require, we will not be able to process your order. By placing an order through this website, you warrant that you are of legal age (18 years or older) and have the legal capacity to enter into binding contracts.
The items offered on this website are available exclusively for delivery within Italy and Europe.
The information set forth in these Terms and the details contained on this website do not constitute an offer to the public, but merely an invitation to make a contractual proposal. No contract will exist between you and us regarding any products until your order has been explicitly accepted by us. If your offer is not accepted and your account has already been charged, the full amount will be refunded to you.
To place an order, you must follow the online purchase process and click “Authorize Payment.” You will then receive an email confirming receipt of your order (the “Order Confirmation”). Please note that this does not constitute acceptance of your order, as your order constitutes an offer you make to us to purchase one or more products. All orders are subject to our approval, of which you will be notified via an email confirming that the order is being shipped (the “Shipping Confirmation”). The contract for the purchase of a product between us and you (the “Contract”) will be deemed concluded only when we send you the Shipping Confirmation.
Only the products listed in the Shipping Confirmation will be covered by the Contract. We will not be obligated to provide you with any other product that has not been ordered until it is confirmed in the Shipping Confirmation that such product has been shipped. We do not sell women’s footwear such asspecific pumps, but only men’s footwear.
All product orders are subject to availability. Accordingly, in the event of supply issues or if items are out of stock, we reserve the right to provide you with information about substitute products of equal or greater quality and value, which you may choose to order. If you do not wish to place an order for these substitute products, we will refund any amounts you may have already paid.
We reserve the right to remove any product from this website at any time and/or to delete or modify any material or content on the website. Although we will always do our best to fulfill all orders, exceptional circumstances may arise that require us to refuse to process orders after the Order Confirmation has been sent, and we reserve the right to do so at any time. We disclaim all liability to you or any third party for the removal of any product from this website, for the deletion or modification of any material or content on the website, or for the failure to process an order after the Order Confirmation has been sent.
Subject to the provisions of the preceding section titled “Product Availability” and except in cases of extraordinary circumstances, we undertake to do everything in our power to ship the order for the product(s) indicated in the relevant Shipping Confirmation within 5 business days and, in any case, within a maximum of 30 days from the date of the Order Confirmation. However, delays may occur for various reasons, such as unforeseen circumstances or the delivery location. If for any reason we are unable to meet the delivery deadlines, we will notify you and offer you the option to proceed with the purchase by setting a new delivery date, or to cancel the order, with a full refund of the amount paid. Please note that we do not deliver to your home on Saturdays and Sundays,
If we are unable to complete the delivery of your order, we will try to find a safe place to leave it. If this is not possible, your order will be sent to our warehouse. In that case, we will leave you a notice specifying where your order is located and how to arrange a new delivery. If you are unable to be present at the delivery location at the agreed-upon time, please contact us again to arrange a new delivery date. If delivery cannot take place for reasons beyond our control 30 days after the date your order becomes available for delivery, we will assume that you intend to terminate the Contract, which will therefore be deemed terminated. As a result of the termination of the Contract, we will refund all amounts paid by you, including delivery costs (excluding any additional costs resulting from your choice of a delivery method other than the standard method we offer) without undue delay and, in any case, within 14 days of the date of termination of the Contract. Please note that the return shipping costs resulting from the termination of the Contract may incur additional charges, which will be your responsibility.
You will assume all risks associated with the products upon delivery. You will acquire ownership of the products as soon as we have received full payment of all amounts due in connection with them, including shipping costs, or upon delivery if delivery occurs at a later date.
Price
The price of the products will be as indicated from time to time on our website, except where there is an obvious error. Although we make every effort to ensure that all prices appearing on the site are correct, errors may occur. If we discover errors in the price of the products you have ordered, we will notify you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, the order will be canceled and you will be refunded the full amount paid. We will not be obligated to supply you with the product(s) at the lower price erroneously listed (even if we have already sent you the Shipping Confirmation) if the pricing error was obvious and unmistakable and, therefore, if it would have been reasonably possible for you to identify it as incorrect. The prices on the website include VAT but exclude shipping costs, which must be added to the total amount due. Prices are subject to change at any time; however (except where previously stated), any changes will not affect orders for which we have already sent an Order Confirmation. Once you have selected the items you wish to purchase, those items will be added to your shopping cart, and the next step will involve completing the order and making payment. To do so, you must follow the purchase instructions, entering or verifying the required information at each step of the purchase process.
Payment
You may pay using Visa or Mastercard credit cards, PayPal, or bank transfer. To reduce the risk of unauthorized access, your card details will be encrypted. The charge will be processed once your order is received. Credit cards are subject to verification and authorization by the issuing bank; however, if the bank does not authorize the payment, we will not be liable for any delay or failure to deliver, and we will not be able to finalize any Contract with you. During the purchase process, before finalizing payment, in accordance with the general terms and conditions of purchase, you may modify the order details. You must then select your preferred payment method and decide whether or not to request a courtesy receipt (if available) before placing your order. Please note that the order will be binding in accordance with the terms for concluding the Contract set forth in these Terms and Conditions. Payment can be made via Visa or Mastercard, and the provisions described above regarding card validation checks and authorization will apply.
In the event of a cash-on-delivery purchase where the goods are not picked up, MG Collezioni reserves the right to no longer accept cash-on-delivery orders from the same user and to convert the order into one requiring payment in advance. The user may choose to cancel the order or proceed with payment.
Furthermore, in the event of a return of the same order—and only in this specific situation—shipping costs are the customer’s responsibility and will not be refunded.
In accordance with applicable law, all purchases made through the website are subject to Value Added Tax (VAT).
Statutory Right of Withdrawal
Right of withdrawal
If you are entering into this contract as a consumer, you have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period referred to in the preceding paragraph ends 14 days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the goods or, in the case of multiple goods ordered in a single order and delivered separately, ends 14 days after the day on which you, or a third party other than the carrier and designated by you, acquires physical possession of the last good. To exercise your right of withdrawal, you must notify us by filling out the form available on the website in the “Contact Us” section.
Effects of Withdrawal
If you withdraw from the Contract, you will be refunded all payments you have made to us, including delivery costs, without undue delay and in any case no later than 14 days from the day on which we are informed of your decision to withdraw from the Contract. Such refunds will be made using the same payment method you used for the initial transaction. In any case, you will not incur any costs as a result of such a refund. The refund will be withheld until we receive the goods and verify their condition. The deadline is met if you return the goods before the 14-day period expires. You are only liable for any decrease in the value of the goods resulting from handling the goods beyond what is necessary to establish their nature, characteristics, and functioning.
Size Exchange
Subject to the provisions of the preceding paragraphs, once you have received the item, if you wish to exchange the size of the purchased product, you may request a size exchange without additional delivery costs for the new product, provided that you return the original item in the same condition in which it was delivered, undamaged, and within the time limits set forth in these Terms and Conditions. To exercise your right of withdrawal, you must notify us by filling out the form on the website in the “Contact Us” section under “Returns.”
Return of Defective Products
If you believe that, upon delivery, the product does not comply with the terms of the Contract, you must immediately contact us by filling out the form on the website in the “Contact” section under “Returns.” Once returned, we will carefully examine the returned product and notify you by email, within a reasonable timeframe, whether we will proceed with a refund or replacement of the product (as applicable). The refund and/or replacement of the item will be processed as soon as possible and, in any case, within 14 days of the date we send you an email confirming that we will proceed with the refund or replacement of the non-compliant item. The amount paid for products that are returned due to damage or defects, if such issues actually exist, will be refunded in full, including the shipping costs incurred for sending the item and for your return shipment. The refund will be processed via the payment method used to make the purchase.
Unless otherwise provided in these Terms and Conditions, our liability regarding products purchased on our website shall be limited exclusively to the purchase price of the product in question. Notwithstanding the foregoing, our liability is neither excluded nor limited in the following cases:
a) Cases of death or personal injury resulting from our negligence;
b) Cases of fraud or fraudulent activity; or c)
c) Any circumstance in which it would be illegal or unlawful for us to exclude, limit, or attempt to limit or exclude our liability.
Subject to the provisions of the preceding paragraph and to the extent permitted by applicable law, and except where otherwise provided in these Terms, we will not accept any liability for indirect damages, such as:
i. loss of profits;
ii. loss of business volume;
iii. loss of profits or loss of contracts; iv. loss of anticipated savings;
v. loss of data; and vi. wasted administrative time.
Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy or security of information transmitted or obtained through this website, unless expressly stated otherwise. All product descriptions, information, and materials appearing on the website are provided “as is” and without any express or implied warranties, except as required by law. In this regard, if you are contracting as a consumer or user, we undertake to deliver products that conform to the Contract, remaining liable for any lack of conformity existing at the time of delivery. It is understood that the products comply with the Contract if (i) they conform to the description provided by us and possess the qualities presented on this website, (ii) they are suitable for the use for which the products are normally intended, (iii) they exhibit qualities and characteristics that are typical of products of the same type and that can reasonably be expected. To the extent permitted by law, we exclude all warranties, except those that cannot be lawfully excluded with respect to consumers and users.
Our products exhibit the natural characteristics of the materials used in their manufacture. Natural characteristics such as grain, surface texture, knots, or color variation should not be considered imperfections or defects. On the contrary, the lack of uniformity resulting from the use of natural raw materials should be expected and appreciated. We select only products of the highest quality, but this type of variation is inevitable and must be accepted as part of the product’s characteristic appearance. These provisions do not in any way limit the rights granted to consumers under applicable law or your rights to terminate the Contract.
You acknowledge and agree that all copyrights, trademarks, and any other intellectual property rights in the materials or content presented as an integral part of the website are owned by us and by those who have licensed such materials to us. You may use such material only in the manner expressly authorized by us or by those who have licensed it to us. This does not prevent you from using this website to the extent necessary to copy information regarding your order or contact details.
You must refrain from any unauthorized use of this website and must not introduce viruses, Trojan horses, worms, logic bombs, or other programs or materials that could cause technical damage. Unless authorized, you must not access the website, the server on which it is hosted, or any other servers, computers, or databases related to our website. You agree not to carry out DoS attacks against this website. Failure to comply with this clause may constitute violations under applicable law. In the event of non-compliance with the aforementioned regulations, we will notify the relevant authorities and cooperate with them to identify those responsible for the attack. Similarly, in the event of non-compliance with this Article, your authorization to use the website will be immediately revoked.
To the fullest extent permitted by applicable law and in accordance with fundamental consumer rights, we disclaim all liability for any damages or losses arising from a DoS attack, virus, or other program or material that may cause technical damage to your computer, computer equipment, data, or materials as a result of using our website, downloading content from it, or being redirected to it.
If our website contains links to other third-party websites or materials, such links are provided solely for informational purposes, and we have no control over the content or materials on those websites. Therefore, we assume no liability for any damages or losses arising from their use.
Applicable law requires that some of the information or communications we send you be in writing. By using this website, you agree that most communications exchanged with us may be in electronic form. We will contact you via email or by posting notices on this website. For contractual purposes, you consent to this method of electronic communication, acknowledging that all contracts, notices, information, and other communications we provide to you electronically will satisfy the legal requirement that such communications be in writing. This provision does not in any way limit the rights granted to you under applicable law.
All communications addressed to us should preferably be sent using our online form. Communications will be deemed received and properly notified, respectively, when posted on our website, 24 hours after an email is sent, or three days after the date of mailing. To prove that a communication has been successfully notified, it will be sufficient to demonstrate, in the case of a letter, that it was properly addressed, stamped, and delivered to the postal service, and, in the case of an email, that it was sent to the recipient’s email address.
The Agreement between you and us is binding on both you and us, as well as on our respective successors and assigns. You may not transfer or assign the Agreement, or any of the rights or obligations arising therefrom, in any manner without our prior written consent. We shall have the right to transfer, assign, subcontract, or otherwise dispose of the Agreement, or any rights or obligations arising therefrom, at any time and in any manner. For the avoidance of doubt, any transfer, assignment, subcontracting, or other disposition of the Contract shall not affect your rights as a consumer or in any way invalidate, reduce, or limit any of the warranties or liabilities we provide, whether expressly or impliedly.
We shall not be liable in any way for any failure or delay in the performance of any of the obligations set forth in the Agreement caused by events beyond our reasonable control (“Force Majeure Events”). Force Majeure Events means any act, event, non-occurrence, omission, or incident beyond any reasonable control; this term includes, by way of example but not limited to, the following:
1. Strikes, lockouts, or other labor disputes.
2. Riots, uprisings, invasions, terrorist attacks or threats of terrorist attacks, wars (whether declared or not), or threats of war.
3. Fires, explosions, storms, floods, earthquakes, landslides, epidemics, or other natural disasters.
4. Inability to use railways, maritime shipping, air transport, motor vehicles, or other means of public or private transportation.
5. Inability to use public or private telecommunications networks.
6. Acts, decrees, laws, regulations, or restrictions of any government.
7. Any strike, disaster, or accident involving maritime, postal, or other relevant means of transport. It is understood that the performance of the obligations under the Contract shall be suspended for the entire duration of the Force Majeure Events. We shall be granted an extension for the performance of the Contract equal to the duration of such period. It is understood that, even during the occurrence of Force Majeure Events, we will endeavor to find a solution by which to fulfill our contractual obligations.
If, during the performance of the Contract, we fail to require strict compliance with any of your obligations, or with any of the obligations set forth in these General Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract or these General Terms and Conditions, this shall not constitute a waiver of such rights or remedies and shall not relieve you of the performance of the relevant obligations. Any tolerance on our part regarding a breach by you shall not constitute a waiver of the right to take action in response to a subsequent breach. No waiver by you of any of your obligations under the Contract or these General Terms and Conditions shall be valid unless communicated in writing.
If any provision of these General Terms and Conditions, or any part thereof, or any provision of the Agreement, is held by a competent authority to be invalid, unlawful, or unenforceable, such provision shall be deemed severed, and the remaining provisions shall remain in full force and effect to the fullest extent permitted by law.
These General Terms and Conditions, together with any document expressly referred to herein, constitute the entire agreement between you and us regarding the subject matter of the Contract and supersede any prior agreement, understanding, or arrangement between us, whether oral or written. Both you and we acknowledge that, in entering into the Contract, neither you nor we have relied on any representation, undertaking, or promise made by the other party, or inferable from anything said or written during the negotiations prior to the Contract, but only on what is expressly stated in these Terms. Both you and we shall be entitled to remedy any misrepresentations made by the other party, whether orally or in writing, prior to the date of each Contract (unless such misrepresentation was made fraudulently), and the only remedies available to the other party shall be for breach of the Contract, as provided in these Terms.
We reserve the right to review and amend these Terms at any time; you will be subject to the Terms and Conditions in effect at the time of your order.
The use of our website and contracts for the purchase of products through this website are governed by Italian law. Any dispute arising out of or relating to the use of the website or such contracts shall be subject to the jurisdiction of the court in the consumer’s place of residence or domicile. If you are entering into the Contract as a consumer, this clause does not in any way affect the rights granted to you by law as a consumer.